Cancellation & Refund Policy

At Fantasy Kubik, we strive to provide a seamless and enjoyable experience for all users. However, we understand that there may be situations where you need to cancel or request a refund. Below are the terms and conditions governing cancellations and refunds.

1. User-Initiated Cancellations

Before Contest Starts: You may cancel your entry into a contest prior to its commencement, provided it is within the allowed cancellation window specified on the contest details page. If canceled successfully, your entry fee will be refunded to your account balance.

After Contest Starts: Once a contest has begun, cancellations are not allowed, and entry fees become non-refundable, as outcomes are determined by real-time player performance.

2. Cancellations by Fantasy Kubik

Insufficient Participation: Fantasy Kubik reserves the right to cancel contests that do not meet the required number of participants. In such cases, all entry fees will be refunded.

Technical Issues: In the event of technical difficulties, server disruptions, or unforeseen issues, Fantasy Kubik may cancel the contest and refund all participants.

Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or platform rules, participants involved may not be eligible for refunds.

3. Refund Policy

Eligibility for Refunds: Refunds may be granted under the following circumstances:

  • If Fantasy Kubik cancels a contest.
  • If you cancel your entry before the contest starts.
  • If a billing or payment error occurs.

Refund Process: Refunds will be credited to your Fantasy Kubik account balance. You can use this balance for future contests or request a withdrawal according to our withdrawal policies.

Non-Refundable Situations: Refunds will not be issued in the following cases:

  • If you are disqualified due to rule violations.
  • If your loss results from player performance in the contest.
  • If the refund request is made after the contest has started or concluded.

4. Withdrawing Your Balance

Withdrawal Requests: You can request to withdraw your account balance at any time, provided you meet the minimum withdrawal requirements specified on our platform.

Processing Time: Withdrawal requests are typically processed within 3-5 business days.

Fees: A small processing fee may apply to withdrawals, which will be clearly indicated during the withdrawal process.

5. How to Request a Cancellation or Refund

Contact Support: To request a cancellation or refund, please reach out to our support team at [your contact email]. Include your account details, contest information, and the reason for your request.

Review Process: Our team will review your request and respond within 24-48 hours.

6. Changes to This Policy

Fantasy Kubik reserves the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page, and we encourage you to review the policy regularly.

7. Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please feel free to contact us at [email protected].